Information Technology Services

Articles and guides that cover a wide range of software solutions.

Articles (63)

Accessing Technology at Chatham: Faculty & Staff

Start here for the basics of ITS at Chatham University!

Accessing Technology at Chatham: Students

Start here for the basics of ITS at Chatham University!

Add FollowMe Printers For Mac

How to print to the FollowMe campus printers on Macs.

Add FollowMe Printers For Windows

How to print to the FollowMe campus printers on Windows.

Add Signatures to PDFs with Adobe Acrobat

Add that personal touch to digital documents.

Add Student Experience Survey to Brightspace

Add an assessment survey to your course.

Add Zoom to Brightspace

Add video capabilities to your course.

Adobe Creative Suite Sign-On

This article addresses signing in and out of the Adobe Creative Suite.

Can't get YuJa to Install?

A quick fix to a common error.

Change MFA Verification Option to App

Explains how to change your Microsoft Multi-Factor verification process to an app manager.

Change MFA Verification Phone Number

Instructions on how to change your Microsoft multi-factor verification phone number. You can also add an alternative phone number.

Change Microsoft Password

Learn to change your password through Microsoft. This option should be used if you have access to and are currently logged into your account. If not, you may need to follow the instructions in the Reset Microsoft Password article.

ChatGPT and AI

A resource page to help faculty learn more about ChatGPT and other generative artificial intelligence (AI) tools. Information on academic integrity and many other resources pertaining to ChatGPT here.

Clear Web Browser Cache

A quick method to fix common browser errors.

Cybersecurity: Outlook Phish Alert Button

How to use the Phish Alert button in Outlook to report SPAM emails.

Display Options Multiple Monitors/Classroom Projectors

This article will help you to set your display settings when using multiple monitors.

Faculty: Portal Guide

The Faculty MyPortal is a ‘front-end’ view of the student information housed in Anthology.

FindTime

FindTime is an Outlook add-in for scheduling meetings. The organizer can send multiple time options through FindTime and minimize the back-and-forth emails in scheduling.

Hold for Authentication Print Error Fix

Fix this printing issue with Mac computer

Install Adobe Creative Cloud

Creative Cloud is the gateway to all Adobe products, like Photoshop, Premiere, and Acrobat Pro. An Adobe license is needed.

Install AutoCAD and REVIT on Windows

Install and create an account with Autodesk to download this software.

Install Microsoft Office 365

How to Install Office 365 Apps like Word, Outlook, PowerPoint, Excel and more.

Install Sophos VPN - iOS Devices

VPN for iPhone and iPad.

Intune – Enroll My Mac

Administrative Mac Management.

Intune Project

Intune is a tool that will bring all Chatham computers up to industry-standard security protocols. These enhancements are necessary for compliance with FERPA, HIPPA, and GLBA.

Keep your Microsoft Windows up to date

Instructions on how to update a Windows laptop to the lates version of the operating system.

Manually Adding Chatham Secure: Windows

Manually connect to Chatham Secure if your laptop is having issues connecting normally.

Map Network Drives

Map network shared drives for Windows and Mac.

Microsoft Defender for PC

How to find and enable Microsoft Defender on a (Windows) PC.

NameCoach

NameCoach is an online service that allows students to record name pronunciations accurately.

One-to-One Student Laptop Program Contract

Key points of the One-to-One Student Laptop Program and copy of the Fall 2023 Student Laptop Contract.

Online (Asynchronous) Course Delivery

Resources to deliver a fully online asynchronous course.

Outlook Email and Microsoft 365 Applications

The basics on how to access Microsoft programs.

Outlook: Shared Email Mailboxes

How-to for shared department email accounts.

Padlet

Make beautiful boards, documents, and webpages that are easy to read and fun to contribute to.

Polycom Office Phone Basics

How to use your Polycom office phone for calls, voicemails, and transfers.

Recording a Teams Meeting with YuJa

This video will guide you through how to record a meeting in Teams with YuJa.

Reset Microsoft Password

Create a new password for your account.

Respondus LockDown Browser and Monitor

A secure testing browser and webcam application for virtual exams.

Send Emails from a Different Address in Outlook

If you've connected another email account to your Outlook account, you can choose to send emails from that address.

SensusAccess

SensusAccess is now fully integrated into Brightspace. It is strongly recommended that all faculty add this external tool to their courses. The students can then utilize the tool to gain easy access to accessible materials.

Setup Microsoft's Multi-Factor Authentication (MFA)

This is the system that calls or texts your phone or sends an app code when logging into Office 365.

Simple Syllabus

A centralized, template-driven platform that enables instructors to quickly personalize and publish interactive class syllabi directly within the Brightspace.

Softdocs Etrieve Central

Efficiently manage process workflows and forms.

SPSS version 29 / Mac OS Sonoma Incompatibilty Fix

In Fall of 2023, it came to IT's attention that SPSS version 29 is not compatible with the OS Sonoma.
We have found a quick 'fix' to be able to install SPSS on a Mac running the Sonoma OS.

Student: Registration Portal Guide

A comprehensive setup guide to using the student portal for registration, grades, and more.

Teams and Brightspace

Invite everyone you work with to chat, meet, call, and collaborate all in one place, no matter where you are.

Turnitin

The only comprehensive solution for preventing multiple forms of plagiarism, grading assignments, and safeguarding your institution's reputation.

University Acceptable Use Policy (AUP) of Information Technology Resources

Employer Rights Regarding Student Use of University Communications Systems.

VPN and SPSS Installation (Mac)

Follow these steps to learn how to install Tunnelblick (VPN) and SPSS on a Mac.

VPN and SPSS Installation (PC)

Follow these steps to learn how to connect to the Chatham network via VPN and install SPSS on a PC.

VPN Instructions

VPN setup instructions & map network drives.

Which Version Of Windows Operating System Are You Running?

Which Version Of Windows Operating System Are You Running?

Wi-Fi Access for Guests

Wireless internet connection for external visitors.

Yuja

Use lecture capture, video recording, live streaming, and unlimited video storage.

Zoom "Your Attendees Are Waiting" Email Notification

Zoom hosts can receive an email notifications if participants have joined the meeting before the host has. The notification email will prompt the host to join the meeting.

Zoom Basics

Zoom is the #1 video conferencing and web conferencing service. Zoom allows online meetings, group messaging, and a software-defined conference room solution to combine into one easy-to-use platform.

Zoom Participant Report

The registration report contains the following information of registered participants: first and last name, email address, date and time of registration, and approval status.