Clear your browser's history/cache periodically for security reasons and to improve the browser's performance. "Clearing cache" means deleting what's stored in the browser's memory, including files, cookies, and browsing history. Be sure to clear your browser cache after any upgrade or maintenance. Otherwise the new versions of pages may conflict with cache, resulting in error messages and data entry problems.
Windows
For all Windows supported browsers: Press Control+Shift+Delete to open the relevant pop-up window and follow the directions below. Be sure to close and reopen your browser before logging in.
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If you use
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Follow these directions to clear your browser cache
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Microsoft Edge
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Press Ctrl+Shift+Delete - Be sure to clear the checkbox next to Preserve Favorites website data. Click Delete. For more help, visit the view and delete browser history article from Microsoft.
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Mozilla Firefox
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Press Ctrl+Shift+Delete - In the Clear All History pop-up window, set the Time range to clear to Everything. Check the checkboxes to delete everything except Site Preferences. Click Clear Now. For more help, visit the how to clear the cache article from Firefox.
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Google Chrome
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Press Ctrl+Shift+Delete - In the Clear Browsing Data pop-up window, set Obliterate the following items from to the beginning of time. Check all checkboxes and click Clear Browsing Data. For more help, visit the clear cache & cookies article from Google.
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Mac
For most Mac supported browsers: Press Command+Shift+Delete to open the relevant pop-up window and follow the directions below. Be sure to close and reopen your browser before logging in.
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If you use
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Follow these directions to clear your browser cache
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Safari
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Click Safari>Clear History and Website Data, select all history from the dropdown menu. Click Clear History. For more help, visit the clear your browser history article from Apple.
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Mozilla Firefox
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Press Command+Shift+Delete - In the Clear All History pop-up window, set the Time range to clear to Everything. Check the checkboxes to delete everything except Site Preferences. Click Clear Now. For more help, visit the how to clear the cache article from Firefox.
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Google Chrome
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Press Command+Shift+Delete - In the Clear Browsing Data pop-up window, set Obliterate the following items from to the beginning of time. Check all checkboxes and click Clear Browsing Data. For more help, visit the clear cache & cookies article from Google.
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