Service Catalog

Categories (12)

Chatham Online Services

Use this category if you need assistance with:
♦ Student Portal
♦ Brightspace
♦ My.Chatham
♦ Chatham.edu
♦ Chatham Catalog Updates
♦ E-Awards
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Workday

Questions and issues with Workday
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Accounts & Access

Use this category if you need assistance with:
♦ PRT (Bus Pass)
♦ Password Reset
♦ Locked Accounts
♦ Account Modifications
♦ New Account Creation
♦ OpenAthens (Library)
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Facilities

Chatham Facilities Management has moved to a new work order system.
TDX is no longer used for Facilities requests.

You can submit and track requests here:
https://bit.ly/4ogPmnF
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Wi-Fi and Networking

Use this category if you need assistance with:
♦ Connecting devices to WiFi
♦ Wired Networking
♦ VPN
♦ Firewall Services
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Teaching and Learning Technologies

Use this category if you need assistance with:
♦ Brightspace and LMS-related software (Simple Syllabus, NameCoach, Turnitin)
♦ Ed Tech software (EdPuzzle, Thinglink, Padlet, VoiceThread, Qualtrics)
♦ Academic software - Cayuse (IRB), eCampus (textbook)
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Computer, Device and Application Support

Use this category if you need assistance with:
♦ Support For Your Chatham Issued Computer
♦ Printing Assistance
♦ Mapping Network Drives
♦ Software Installation and Support
♦ New Employee Equipment Requests (Management Only)
♦ Office and Teams Phone Support
♦ Microsoft Teams Group Support
♦ IT Office Equipment Move Request (Management Only)
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E-Mail Services and Calendar

Use this Service to Request assistance with Chatham E-mail and Calendar issues, as well as request to be added to a Chatham University e-mail listing.
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Classroom Technology Support

Report issues or concerns with the functionality of classroom technology. Additionally, you can request a 1-on-1 meeting to review the technology in your classroom.
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Follow-Me Printing & Copier Support

Service Requests for Copiers, Papercut and Supply Ordering
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Cyber Security

Cyber Security issues
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Student Portal

Use this category if you need assistance with:
♦ Outstanding Balance Payments
♦ Registering for Courses
♦ Viewing Grades
♦ Faculty Entering Grades
♦ Faculty Attendance Recording
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