Service Catalog

Categories (9)

Chatham Online Services

Use this category if you need assistance with:
♦ Student Portal
♦ Brightspace
♦ My.Chatham
♦ Chatham.edu
♦ Chatham Catalog Updates
♦ E-Awards
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Student Portal

Use this category if you need assistance with:
♦ Outstanding Balance Payments
♦ Registering for Courses
♦ Viewing Grades
♦ Faculty Entering Grades
♦ Faculty Attendance Recording
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Workday

Questions and issues with Workday
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Accounts, Access & Security

Use this category if you need assistance with:
♦ PRT (Bus Pass)
♦ Password Reset
♦ Locked Accounts
♦ Account Modifications
♦ New Account Creation
♦ OpenAthens (Library)
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Network & Connectivity

Use this category if you need assistance with:
♦ Connecting devices to WiFi
♦ Wired Networking
♦ VPN Support
♦ Firewall Services
♦ Marketing Redirects & DNS Management
♦ Touch Clock Restart
♦ Personal Wireless Device Connections
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Teaching and Learning Technologies

Use this category if you need assistance with:
♦ Brightspace and LMS-related software (Simple Syllabus, NameCoach, Turnitin)
♦ Ed Tech software (EdPuzzle, Thinglink, Padlet, VoiceThread, Qualtrics)
♦ Academic software - Cayuse (IRB), eCampus (textbook)
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Computers, Devices, Software & Printing Support

Use this category if you need assistance with:
♦ Support For Your Chatham Issued Computer
♦ Printing Assistance
♦ Mapping Network Drives
♦ Software Installation and Support
♦ New Employee Equipment Requests (Management Only)
♦ Office and Teams Phone Support
♦ Microsoft Teams Group Support
♦ IT Office Equipment Move Request (Management Only)
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Classroom & AV Technology

Report issues or concerns with the functionality of classroom technology. Additionally, you can request a review or consultation on classroom technology setup or improvements.
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Facilities

Chatham Facilities Management has moved to a new work order system.
TDX is no longer used for Facilities requests.

You can submit and track requests here:
https://bit.ly/4ogPmnF
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