Service Catalog

Categories (12)

Chatham Online Services

Use this category if you need assistance with:
♦ Student Portal
♦ Brightspace
♦ My.Chatham
♦ Chatham.edu
♦ Chatham Catalog Updates
♦ E-Awards

Workday

Questions and issues with Workday

Facilities

Facilities Support for Eastside, Eden Hall and Shadyside

Account Access

Use this category if you need assistance with:
♦ PRT (Bus Pass)
♦ Password Reset
♦ Locked Accounts
♦ Account Modifications
♦ New Account Creation
♦ OpenAthens (Library)

Wi-Fi and Networking

Use this category if you need assistance with:
♦ Connecting devices to WiFi
♦ Wired Networking
♦ VPN
♦ Firewall Services

Teaching and Learning Technologies

Use this category if you need assistance with:
♦ Brightspace and LMS-related software (Simple Syllabus, NameCoach, Turnitin)
♦ Ed Tech software (EdPuzzle, Thinglink, Padlet, VoiceThread, Qualtrics)
♦ Academic software - Cayuse (IRB), eCampus (textbook)

Computer, Device and Application Support

Use this category if you need assistance with:
♦ Support For Your Chatham Issued Computer
♦ Printing Assistance
♦ Mapping Network Drives
♦ Software Installation and Support
♦ New Employee Equipment Requests (Management Only)
♦ Office and Teams Phone Support
♦ Microsoft Teams Group Support
♦ IT Office Equipment Move Request (Management Only)

E-Mail Services and Calendar

Use this Service to Request assistance with Chatham E-mail and Calendar issues, as well as request to be added to a Chatham University e-mail listing.

Classroom Technology Support

Report issues or concerns with the functionality of classroom technology. Additionally, you can request a 1-on-1 meeting to review the technology in your classroom.

Copy Center

Service Requests for Copiers, Papercut and Supply Ordering

Cyber Security

Cyber Security issues

Student Portal

Use this category if you need assistance with:
♦ Outstanding Balance Payments
♦ Registering for Courses
♦ Viewing Grades
♦ Faculty Entering Grades
♦ Faculty Attendance Recording