Service Catalog

Categories (11)

Chatham Online Services

Use this category if you need assistance with:
♦ Student Portal
♦ Brightspace
♦ Dayforce (faculty and staff)
♦ My.Chatham
♦ Chatham.edu
♦ Chatham Catalog Updates
♦ E-Awards
♦ Centers
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Facilities

Facilities Support for Eastside, Eden Hall and Shadyside
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Account Access

Use this category if you need assistance with:
♦ Password Reset
♦ Locked Accounts
♦ Account Modifications
♦ New Account Creation
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Wi-Fi and Networking

Use this category if you need assistance with:
♦ Connecting devices to WiFi
♦ Wired Networking
♦ VPN
♦ Firewall Services
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Teaching and Learning Technologies

Use this category if you need assistance with:
♦ 60-second Tech Tips
♦ Brightspace
♦ Cayuse IRB
♦ EdPuzzle
♦ Flip (formerly Flipgrid)
♦ H5P
♦ iPad request
♦ Infobase ( Formerly Hoonuit/Atomic Learning)
♦ Microsoft Teams
♦ NameCoach
♦ Padlet
♦ Panopto
♦ Poll Everywhere
♦ Proctorio
♦ Qualtrics
♦ Simple Syllabus
♦ Thinglink
♦ Turnitin
♦ VoiceThread
♦ WordPress (CampusPress)
♦ Zoom
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Computer, Device and Application Support

Use this category if you need assistance with:
♦ Support For Your Chatham Issued Computer
♦ Printing Assistance
♦ Mapping Network Drives
♦ Software Installation and Support
♦ New Employee Equipment Requests (Management Only)
♦ Office and Teams Phone Support
♦ Microsoft Teams Group Support
♦ IT Office Equipment Move Request (Management Only)
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E-Mail Services and Calendar

Use this Service to Request assistance with Chatham E-mail and Calendar issues, as well as request to be added to a Chatham University e-mail listing.
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Classrooms and Conference Rooms

Request support and training for available smart classroom capabilities including broken equipment.
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Copy Center

Service Requests for Copiers, Papercut and Supply Ordering
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Cyber Security

Cyber Security issues
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Student Portal

Use this category if you need assistance with:
♦ Outstanding Balance Payments
♦ Registering for Courses
♦ Viewing Grades
♦ Faculty Entering Grades
♦ Faculty Attendance Recording
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