Shared Mailbox

Shared Mailboxes are a completely separate mailbox that individual users have access to. They are the preferred method for a department's email address. The email address attached to the shared mailbox has it's own set of folders, including Sent Mail and Deleted Items folders. Anything sent or deleted from this mailbox is placed in those folders, and is available for all users with access to that mailbox to see. 

• Multiple users can access the shared mailbox. 
• Multiple users can send from the department email address attached to the shared mailbox. 
• Can send to any internal or external email addresses. 
• Deleting emails from the folder places the email in Deleted Items folder  of the shared mailbox, not the individual. 
• Has access to shared calendars.
• Can be accessed via the Office 365 online

Access Shared Mailboxes in the Office 365

1. Login to office.com and select Outlook from the list of applications. 
   
   
    
2. Click on your name/picture in the top right-hand corner to open up the My Accounts menu.
   
   
    
3. From the My Accounts menu, click on the Open another mailbox... option. 
   
   
    
4. The Open another mailbox window will appear. Enter in the email address associated with the shared mailbox and click on Open. 
   
   
    
5. A new tab will open in your browser. You will now see the shared mailbox and all of the folders associated with it. 
   
   
    

Send from the Shared Mailbox

To send from the shared mailbox, click on the New button. You do not need to change the address.

Access a Shared Mailbox on Outlook for Mac

The following instructions will assist you in mapping a shared mailbox into Outlook for Mac. 

Access Shared Mailboxes in Outlook for Mac

1. Launch Outlook, and then click on Tools tab then Accounts.
   
   
    
2. On the accounts page, select Advanced from the bottom right.
3. Select the Delegates tab, then under the "Open these additional mailboxes:" section select the + button.
   
   
    
4. Select New Account, enter the shared mailbox name in the E-Mail address section then select Add. 
5. Close and restart Outlook for the shared mailbox to appear.
   Note: Changes may take up to one hour to take effect.

Send from the Shared Mailbox

To send from the shared mailbox open up a new email message. The shared mailbox will already be listed, provided it was added correctly.