BASIC PHONE FEATURES
PLACING
A CALL
Using
the Handset:
|
SoundPoint® IP 32x/33x
Quick User Guide
|
Using the optional
Headset:
 •
With the headset connected, press
, any assigned line
key, or the NewCall soft key. or
|
Pick up the handset, and then dial the number. Or, dial the number
first, and then pick up the handset.
Using the hands-free Speakerphone:
• With the
handset on-hook, press 
, any
assigned line key, or the NewCall soft key. Then, enter the number.
or
• Dial
the number, and then press or . 
Basic Phone Features • Dial the number, and
then press . Customizing Your
Phone During a call, you can alternate
between
modes by pressing or
Applies to phones running Polycom UC or
picking up the handset.
Software 3.3.0 or
later.
ANSWERING
A CALL
The content in this guide may vary Handset:
Pick up the handset. depending on phone configuration. Speakerphone:
Press: , the line
Particulars and menu options may vary. key, or the Answer
soft key. For detailed information please consult
the comprehensive SoundPoint IP Headset
(optional): Press .
|
Incoming
calls may be denied by pressing the Reject soft key during ringing.
|
32x/33x User Guide
available at:
www.polycom.com/support/voicedocum
entation/
NAVIGATION Scrolling: or ENDING A CALL
Step
in/out of menus, toggle Press the EndCall soft key or the line
enabled/disabled: or key corresponding to the line. Or,
Enter/Select: depending on the call mode, press 
,
Back/Delete: press ,
or hang up the handset.
®
© 2010, Polycom, Inc. All rights
reserved. POLYCOM , the
Polycom "Triangles" logo and the names and
marks associated REDIAL
with Polycom's products are trademarks
and/or service marks of
Polycom, Inc. and are registered
and/or common law marks in Press to display the Placed the United States and various other
countries. All other
trademarks are property of their
respective owners. No portion Call list. Scroll to select the
desired hereof may be
reproduced or transmitted in any form or by any means, for any purpose other than
the recipient's personal use, recipient and press again. without the express written permission
of Polycom.
SoundPoint IP 32x/33x Quick User Guide. 1725-11240-001_Rev
D. 08/2010 MICROPHONE MUTE
During
a call, press . Mute applies to all modes. You can hear all other parties while
Mute is enabled, but other parties cannot hear you.
To un-Mute, press again.
CALL HOLD AND RESUME
During a call, press .
Press 
again,
the Resume soft key, or the line key to resume the call.
LOCAL CONFERENCE CALLS1
To
create a three-way local conference call:
1. Connect to the first
party.
2. Press the Conf
soft key to create a new call (the active call is placed on hold).
3. Place a call to the
second party.
4. When the second party
answers, press the Conf soft key again to join all parties in the
conference.
Conference Behavior:
• Placing the conference
call on hold will place the other conference parties on hold.
• Pressing the Split
soft key will split the conference into two separate calls on hold.
• A conference
may be created between an active call and a call on hold by pressing the Join
soft key.
DO NOT
DISTURB (DND)2 Press 
and select Features
>
Do Not Disturb > Enable to prevent
the phone from ringing for incoming calls. An icon appears for all lines to
confirm that DND is enabled.
Press 
and select Features
>
Do Not Disturb > Disable to turn Do Not
Disturb off.
CALL TRANSFER
1. During
a call, press the Trans soft key (the active call is placed on hold).
2. Place
a call to the party to which you want to transfer the call.
3. After
speaking with the second party, press the Trans soft key to complete the
transfer.
Press
the Blind soft key to transfer the call without speaking to the second
party.
Transfer
can be cancelled during establishment by pressing the Cancel soft key.
The original call is resumed.
CALL FORWARDING[1]
To
enable call forwarding:
1. Press
and
select Features > Forward.
2.
Select a Forwarding Type. Forward Always, on No
Answer, or on Busy.
3. For
all types, enter a number to forward all future calls to.
For No Answer, enter the number of
rings before forwarding.
4. Press
the Enable soft key to confirm Call Forwarding. A moving arrow icon
appears for that line.
To disable call
forwarding: Perform steps 1 and 2, but select Disable.
Call
forwarding is not available on shared lines.
______
1
- Optional feature. Must be
configured from the call server. 2 - Dependant on call server configuration.
CALL LISTS CUSTOMIZING YOUR PHONE
From
the idle screen, press for
Speed
Dial, 
for
Received Calls, or CONTACT DIRECTORY 
for
Placed Calls. Or, press To add a contact in your local phone
|
then select Features
> Call Lists > Missed Calls, Received Calls, or Placed Calls.
 Call information will be displayed.
Select a call and
press to dial the number. You can also Delete the entry, Save
the contact information, or see Info about the call.
VOICE MAIL4
A voice mail icon on the
screen, a flashing line key, and a stutter dial tone indicate one or more new
voice mail messages.
To
listen to voice messages:
|
directory:
1.  Press the Dir soft key, and then select
2. Press to enter a contact
into the phone’s database.
3. Enter
first name from the dial pad.
4.  Press the Ok or Cancel soft keys to accept or cancel
changes.
5. Press
to
display the next field in the contact’s entry.
6. Repeat
steps 2 through 5 to enter last name and a unique contact phone number (not
already in the directory).
7. Change
the other fields as desired.
|
1. Press the Msgs soft
key or press 8. Press to end data entry.
and
select Features > 9. Press the Yes
or Cancel soft keys to
Messages.
accept
or cancel changes, then press
2. Press the connect
soft key, and then twice to return to the idle follow voice prompts. screen.
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Contacts
can be easily added from Call Lists. For more information, see the CALL LISTS section.
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PHONE LOCK
Lock your phone with a user password to prevent
unauthorized access.
To
lock the phone:
|
1.
Press  , and
then select
Settings > Basic
> Lock Phone. 2. Chose to Allow ringing when l... (locked)
or enable DND when locked for incoming calls.
3.
Press the Lock soft key to confirm.
To unlock the phone:
1. Press
the Unlock soft key
2. Enter the user password
and press enter.
SPEED DIALING
To assign a speed
dial index, see the CONTACT DIRECTORY section.
To dial a contact
assigned to a line key, press the corresponding line key. You can also enter
_____
4
- This feature must be enabled from the call server.
|
To search for a
contact:
1.
Press the Dir soft key.
2.
Using the dial pad, enter the first characters for the Last
name. For example, to find the first directory entry with the last name
starting with J, press the 5 key once. Searches are not case sensitive. Dial
the successful match from the resulting search screen.
To edit a contact:
1. Search
for contact (see above).
2. Press
the Edit soft key and make the necessary changes.
3. Press
 to
end data entry
4.  Press the Yes soft key to accept your changes, then press
twice to return to the idle screen.
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SoundPoint IP 32x/33x Quick User Guide. 1725-11240-001_Rev
D. 08/2010
VOLUME ADJUSTMENT
Press the 
volume
keys to
adjust the call volume of the active mode. Pressing these
keys in idle state adjusts the ringer volume.
|
To
conform to regulatory requirements, handset and headset volume will return to
a preset level after each call, but the configuration can be changed by your
system administrator. Hands-free volume settings will be maintained across
calls.
|
RING TYPE
You can select different rings to match your
preferences and distinguish between calls on lines. To change the incoming
ring:
1. Press 
, and
then select Settings > Basic > Ring Type.
2. Scroll to highlight
the desired ring type. Press the Play soft key to hear it.
3. 
Press or
the Select soft key to accept the highlighted ring type, and then press to
return to the idle screen.
|
If
you select Silent ring, press the Line key or Answer soft key to
answer incoming calls.
|
AUDIBLE RINGER
You can select the default alerting
destination for incoming calls. To change the audible ringer:
1. Press 
, and
then select Settings > Basic > Preferences > Audible
Ringer.
3. Scroll to highlight
the desired alerting destination for incoming calls.
4. Select the desired
destination, and then press 
to
return to the idle screen.
DISTINCTIVE RINGING / CALL
TREATMENT
You can set distinctive incoming ringing tones for
different contacts in your local directory. To set a distinctive ring for a
local contact: 1. Press the Dir soft key.
2. Search for the
contact (see the CONTACT DIRECTORY section).
3. Press the Edit
soft key, then scroll down to Ring Type and press 
to edit it.
4. 
Using or
, select the desired ring tone.
5. Press the Ok
soft key to accept the change, and then press 
twice
to return to the idle screen.
HEADSET MEMORY MODE
For frequent or full-time headset
users, there is an option to default all calls to the headset.
To
enable Headset Memory Mode:
1. Press 
and
select Settings followed by Basic, Preferences, Headset,
and Headset Memory.
2. 
Scroll
down to Enable and press to select it, and then press to
return to the idle screen.
To
disable Headset Memory Mode:
Repeat steps 1 and 2, but select Disable.
To
activate Headset Memory Mode (if enabled):
