WELCOME STUDENTS
The Chatham University IT Support Services can assist you with your computer and software problems, including Chatham-issued laptop repair, software assistance, email, printing, Wi-Fi, and more.
CHECK YOUR EMAIL
One of the first things students should do is access email.
LEARN HOW > Student Email and Microsoft 365
LEARN HOW > Password Reset (passwordreset.microsoftonline.com)
EMAIL PROTECTION AND CYBERSECURITY
Chatham utilizes Microsoft 365 for email because of its built-in security to help keep your data safe. When you see a suspicious email that asks for account information or other personal information, please do not click on anything. All students, staff, and faculty are responsible for following the university's acceptable use policy for communication, network, and electronic systems.
Microsoft Defender (PC)
Microsoft Defender for individuals is a cross-device security app that helps individuals and families protect their personal data and devices.
Sophos Antivirus (MAC)
Sophos Antivirus protects your personal files and photos from being encrypted and held for ransom.
CONNECT TO THE NETWORK
ITS recommends that students configure wired and wireless network devices to join Chatham's Wireless Network. Unfortunately, some consumer electronics devices, such as gaming consoles, printers, and smart TVs, are not 802.1x capable and require alternative authentication. To solve this problem, students may register devices to access the Chatham Wi-Fi network through a web portal. IT Support Services can assist with this setup.
Chatham Secure Network
This is a secure private network to be used by Chatham issued devices. Users should enter their Chatham username and password to access this network connection. (The same credentials are used for my.chatham and Chatham email).
LEARN HOW > Wi-Fi Access for Students, Staff, and Faculty
Chatham BYOD Network
This network is to be used by Chatham students, staff, and faculty personal devices. Users should enter their Chatham username and password to access this network connection. (The same credentials are used for my.chatham and Chatham email).
Chatham Guest Network
Users visiting the Chatham campus should use the Chatham Guest Network. To access this network connection, users must agree to the university's Acceptable Use Policy.
LEARN HOW > Wi-Fi Access for Guests
If users need more help connecting phones, gaming devices, and other devices, please contact IT Support Services for help setting up a device.
VPN
Sometimes you will need to connect to Chatham’s network via a VPN when off campus. This is needed if you have software that needs to connect to our network for a license, or you may need to connect to a network drive found on our network. Always run VPN first when off campus to access needed software or network drives.
LEARN HOW > Installing VPN and Mapping Drive
GET ACCESS TO UNIVERSITY SYSTEMS AND SOFTWARE
Chatham offers a range of software and systems to support teaching, learning, and administrative needs. Students will have access to certain technologies based on their role. A few of the most used systems are below.
my.Chatham
This is Chatham's private intranet. It contains the campus directory, documents, forms, and many other campus resources; it can be accessed directly at my.Chatham.edu. my.Chatham uses the same login process as email and other systems. Students should be logged into my.Chatham if already logged into other campus systems. If not, please get in touch with IT Support Services for help.
Student Portal
The student portal or registration portal is where students register for classes, update personal information, and pay bills.
LEARN HOW > Student: My.Portal Guide
Brightspace by D2L Learning Management System (LMS)
Brightspace is the university's learning management system. Course syllabus, online classes, course material, grades, assignments, etc. To test your web browser, be sure to do the Brightspace system check.
LEARN HOW > Brightspace for Students Guide
SPSS
SPSS is a structural equation modeling software to support research, test theories and study complex data relationships.
LEARN HOW PC > VPN and SPSS Installation
LEARN HOW MAC > VPN and SPSS Installation
GET ACCESS TO PRINTERS
Students can access any Chatham printer using FollowMe printing. Printers are located throughout the Shadyside, Eastside, and Eden Hall Campuses. On the Shadyside campus, several printers are in the JKM Library on the first floor near the computer lab. If you need assistance printing, fill out a support ticket.
LEARN HOW > Add FollowMe Printers For Mac
LEARN HOW > Add FollowMe Printers for Windows
GET ACCESS TO A COMPUTER
Campus Computers
Chatham students have access to public computer labs in the library on the Shadyside campus. The 24-hour computer lab has Macs, PCs, and a printer. It is located in the JKM Library Rm. 106. The large computer lab has PC computers and multiple printers. It is located at JKM Library Rm. 103.
Undergraduate Laptop Program
All incoming undergraduate students must bring their own device. Devices can be purchased through the Chatham Discount Program. Chromebooks are not approved. More information on this program can be found here - Laptop Requirements | Chatham University
Graduate Programs
The Interior Architecture, Occupational Therapy, Physical Therapy, and Physician Assistant programs require a laptop. Graduate students should contact their individual program to learn more about requirements and recommendations.
MINIMUM TECHNOLOGY REQUIREMENTS
Hardware
Most resources are available via smartphones and tablets; however, computer access is required. A computer with at least 16 GB of random access memory (RAM) and 256 GB of free hard drive space is recommended. Chromebooks are not approved by Chatham.
Operating System
Microsoft Windows 10 or higher (PC) Mac OS Sonoma or higher (MAC)
IT SUPPORT SERVICES
IT Support Services is your first place to stop for help with anything technology related. Located on all three campuses, students can call, email, submit a support ticket or stop by. Current hours and locations can be found at services.chatham.edu.
Phone - 412-365-1112
email - support@chatham.edu
Support Ticket - services.chatham.edu
LEARN HOW > Submitting an IT Support Services Ticket