Microsoft Multi-Factor Authentication (MFA) – FAQ
Overview
Q: What is Multi-Factor Authentication (MFA)?
A: Multi-Factor Authentication (MFA) adds an extra layer of protection to your Microsoft account by requiring a second method of verification in addition to your password. This could be a mobile app, text message, phone call, or hardware token.
Q: Why is MFA important?
A: MFA protects your account even if your password is stolen or guessed. It significantly reduces the risk of unauthorized access.
Q: Is MFA required for my Microsoft account?
A: If your organization has enabled or mandated MFA, you'll be required to set it up before accessing Microsoft 365 services such as Outlook, Teams, or SharePoint.
Instructions
Q: How do I set up MFA?
A: 1. Go to https://aka.ms/mfasetup 2. Sign in with your work/school Microsoft account. 3. Follow the prompts to select and verify your preferred second authentication method.
Q: What authentication methods are available?
A: - Microsoft Authenticator app (recommended) - Text message (SMS) - Phone call Hardware token (if issued by IT) Tip: Using the Microsoft Authenticator app is faster and more reliable than SMS or phone calls.
Q: When will I be prompted for MFA?
A: You may be asked to verify your identity when: - Logging in from a new device or location Accessing sensitive systems or data - As required by security policy (e.g., periodic re-verification)
Q: Can I reduce the number of prompts?
A: Yes, some systems allow you to select 'Don't ask again for 30 days' on trusted devices. This depends on your organization's security configuration.
For additional help, please contact the IT Support Services at (412) 365-1112.