Why use this service?

Use this service to request assistance with Zoom Phone and Microsoft Teams calling features. Whether you're experiencing an error, need changes to your phone setup, or have questions about using your phone services, our IT Support team is here to help.

Examples of requests include:

• Troubleshooting Zoom Phone or Teams calling issues
• Error messages or calling problems
• Voicemail setup or troubleshooting
• Call queue issues
• Caller ID or display name updates
• Desk phone configuration and support
• Questions about using Zoom Phone within Microsoft Teams
• General phone service support

Helpful Knowledge Base Articles
Before submitting a request, you may find the following articles helpful:

• How to Sign into the Zoom App in Teams
  https://services.chatham.edu/TDClient/78/Portal/KB/Article/29200/How-to-Sign-into-the-Zoom-app-in-Teams
• Set Up Your Zoom Phone Voicemail (add your KB link once published)

Available To

• Faculty
• Staff

Get Started

Please see our knowledge base for helpful articles and quick problem-solving tips. If you still need assistance after referencing the knowledge base, please click the purple "Create a Ticket" button in the upper right. If you require immediate assistance, please call IT Support Services 412-365-1112.