Why use this service?
Use this service to request assistance with teaching and learning technology tools that support instruction, coursework, collaboration, communication, assessments, and multimedia content.
This service supports the following tools:
- Zoom
- Microsoft Teams
- YuJa
- Turnitin
- VoiceThread
- Padlet
- EdPuzzle
- ThingLink
- H5P
- NameCoach
- Simple Syllabus
- Sway
Support is available for:
- Access and account issues
- Technical troubleshooting
- Course setup and configuration
- Training and how-to questions
- Content management assistance
- General guidance and best practices
When completing the request form, choose the tool that best matches your issue. If you are unsure, select the closest option and our team will assist with routing your request.
Available To
Get Started
Please see our knowledge base for helpful articles and quick problem-solving tips. If you still need assistance after referencing the knowledge base, please click the purple "Click to Request Service" button in the upper right. If you require immediate assistance, please call IT Support Services 412-365-1112.