Why use this service?
This service is used to request IT assistance for in-class exams requiring secure testing software and reliable network connectivity. Support includes helping ensure students can access and use tools such as Respondus LockDown Browser, connect to the campus network, and resolve access issues during testing sessions.
IT staff can assist with troubleshooting student login issues, network connectivity problems, and exam launch failures, as well as providing guidance to help ensure a smooth testing experience.
Available To
Get Started
Please see our knowledge base for helpful articles and quick problem-solving tips. If you still need assistance after referencing the knowledge base, please click the purple "Create a Ticket" button in the upper right. If you require immediate assistance, please call IT Support Services 412-365-1112.