Overview
Zoom Phone provides a variety of features to help you manage your calls from your computer, mobile device, or desk phone. This article serves as a central resource for common Zoom Phone features and links directly to Zoom's official Knowledge Base for the most up-to-date instructions.
Note: The articles below are maintained by Zoom and may change as new features and updates are released.
Zoom Phone Resources
📞 Set Up Voicemail
Learn how to configure your voicemail, record or upload greetings, manage voicemail settings, and customize call handling.
Zoom Support:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083324
☎️ Call Forwarding
Configure how calls are forwarded during business hours, when you are busy, or when you are unavailable.
Zoom Support:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083324
🚫 Block Phone Numbers
Learn how to block unwanted callers and manage your blocked number list.
Zoom Support:
https://support.zoom.com/hc/search?query=block%20phone%20numbers
💻 Desktop & Mobile App Features
Learn how to use Zoom Phone within the Zoom Workplace desktop and mobile applications, including phone settings, call history, contacts, notifications, and more.
Zoom Support:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069244
👥 Call Delegation
Allow another Zoom Phone user to make and receive calls on your behalf, commonly used by executive assistants and shared office staff.
Zoom Support:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067483
📱 Shared Line Groups
Share a phone number and voicemail with multiple users or common area phones.
Zoom Support:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066509
🎙️ Voicemail Greetings
Record, upload, or create voicemail greetings using text-to-speech directly within Zoom Workplace.
Zoom Support:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083324
⬆️ Update the Zoom Workplace App
Keep your Zoom Workplace application up to date to ensure you have the latest Zoom Phone features and security updates.
Zoom Support:
https://support.zoom.com/hc/search?query=update%20Zoom%20Workplace%20app
Need Additional Help?
If you are unable to resolve your issue using the resources above, please submit an IT Support request through the Chatham IT Support Services Portal or contact the Help Desk.