Logging Into Your Chatham Account for the First Time

Initial Chatham Account Login 

Overview

Step by Step Instructions for logging into your Chatham account for the first time.

You should have received an email from Chatham (‘ITS Account Mailer for Deposit/Deposit Conditional/Deposit Waived’) with your Chatham username and password and a link to take you to Office.com to set up your account for the first time. This would have been sent to your alternate (personal – whatever email you gave Chatham to apply) email address on record. If you cannot find it, please look in your alternate email’s inbox (focused and other tabs), junk or spam, and deleted folders for the email. If you still can’t find it, please contact 412-365-1112.  IT Support Services can help you determine if you have an account and need password help or guidance or if you don’t have an account yet and need to start the steps for account creation.  

Instructions

**PRO TIP:  If you are using several Microsoft accounts from several different schools or organizations, a good practice is to use a different browser for each account you must be in (example: Use Google Chrome for everything Chatham – Use FireFox for everything Work related – Use Edge or Safari for everything UPMC, etc.). That way, you do not have to keep logging out of one account to log into another, which can become very confusing and cause unnecessary errors and mistakes.  

Please Visit My.Chatham.edu:  

1. You should get a ‘Sign in’ screen:

   Please enter your Chatham username/email address (Chatham uses a firstname.lastname@chatham.edu standard for most students’ username/email –you should have received an email with your Chatham user name and password – contact IT Support Services if you get any errors…) Click ‘Next’.

2. ​​You should then get an ‘Enter password’ screen: 

   Please enter your Chatham password (all Chatham accounts are set up with the temporary password – That was emailed to your email you gave to Chatham.  Click ‘Sign in’ (If you get an error saying that username is not recognized or do not have the password, contact IT Support 412-365-1112) 
3. You should then get a screen saying ‘More Information required’: 
    Please click ‘Next’. This is where you will set up authentication.
4. You will then be prompted/asked to install the Microsoft Authenticator App onto your phone.
   Click ‘Next’
5. Allow for Notifications and add an account to the Authenticator: 
   
    In the Authenticator App:​​​​​​

     Choose ‘Scan QR Code’:          

   

    

6. Back to the computer screen, you should receive a QR code to scan:

   

   Scan the QR code and a Chatham account should show up in your Authenticator. Click ‘Next’.  ​​​​​​​

7. It will then give you a code to use in the authenticator app (do not use ‘44’ – shown below – unless that is the number that pops up on YOUR computer): 

   

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8. Once you enter the number into the Authenticator app and approve, you should get this screen on your computer:  

   

   ​​​​​​​Click ‘Next’.  ​​​​​​​​​​​​​​

9.  

   If you are asked for an App Password, you can enter anything you would like:  

    

   
   ​​​​​​​Click ‘Done’​​​​​​​​​​​​​​
10. Success!!! Click ‘Done’ again: 
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11. When complete/done, please continue forward through screens until you get to the My.Chatham home page 
12. Once on the My.Chatham.edu home page, there will be 5 icons in the top right of the screen:​​​​​​​
    ​​​​​​​​​​​​​​  

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• The envelope takes you to your Microsoft Office 365 homepage – in the left pane are all the web versions of you Office Apps (Outlook/email, Word, Excel, etc.). You can get to the Microsoft Office homepage directly by going to - https://www.office.com/ 
• The globe is your Student Portal where you can register, add, and drop classes, or pay on your account…You can also get to the portal site directly using the url: https://portal.chatham.edu/  
• The graduation cap is Brightspace – Brightspace is our Learning Management System where you will access courses, get and hand in assignments, and take quizzes and tests  – You can also get to Brightspace directly using the site: https://mylearning.chatham.edu/d2l/home 

*** Please make sure that if you are not going to use a different browser to log into your different accounts, then you will have to log out of one Microsoft account before you can log into another Microsoft account. So please be aware of what account you are trying to log into so that if you encounter any issues, the first thing you will be checking is what account you are logged into.   

For additional help, please contact the IT Support Services at (412) 365-1112.