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Please be sure you use your Chatham email as your primary email when you are creating or updating your CITI account. Do not use any capital letters in your Chatham email. If you use capital letters, the CITI training will not sync with Cayuse and the IRB cannot easily confirm your CITI training.
Here are directions on how to merge them if you need - https://my.chatham.edu/documents/documentcenter/MergingCITIInstitutionalAffiliations.pdf.
If you are still having issues, please contact CITI support for more help - https://support.citiprogram.org/s/